Technical Questions

If you no longer want to receive emails from Kry, click on the link at the bottom of the email where it says unsubscribe.

If you wish to be unsubscribed as a user of the Kry app, please contact Kry Support:

Email: Click Here

Phone number: 020 3870 3029

Kry Support is open: Monday - Friday 9am - 6pm; Saturday 9am - 4pm; Sunday: closed.

Kry's app is available on iOS (v.17.0 or later) and Android (v.8.0 or later).

You also need a valid photographic ID to register on the Kry app, as well as strong internet connectivity for the GP consultations.

If you can't seem to log in to your Kry app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

1. Verify that your operating system on your phone/tablet is supported by Kry's app.
   
   
2. Make sure you have a strong internet connection. If you are not using a wifi connection, make sure you have allowed the Kry app to use your mobile data (in Settings).
   
   
3. You can also try to update the Kry app via the App Store or Google Play, and restart the app.

If you can't seem to log in to your Kry app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

1. Verify that your operating system on your phone / tablet is supported by Kry's app.
   
   
2. Make sure you have a strong internet connection. Also, if you are not using a wifi connection, make sure you have allowed the Kry app to use your mobile data (in Settings).
   
   
3. You can also try to update the Kry app via the App Store or Google Play, and restart the app.

If the problems persists, please contact Kry Support for further assistance.

Kry Support is open: Monday - Friday 9am-6pm; Saturday 9am - 4pm; Sundays closed.

CONTACT US